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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Omar Degante

May 7, 2025

5  out of  5
rating by Omar Degante
"Loyda is beyond amazing and knowledgeable!! I called to get a quote, and she was very good at communicating via phone and email. She gave me a detailed explanation of all costs and coverage and she answered all of my questions. May she get promoted to CEO soon."
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Guillermo Flores

May 7, 2025

5  out of  5
rating by Guillermo Flores
"It is an honor and a privilege to write a review for Loyda Rodríguez, a Professional Agent at Mark’Hanson’s State Farm! Loyda is an Outstanding, Exceptional and Extraordinary Professional and a warm and caring human being! She is always ready and available to professionally serve and take care of her clients with an utmost courtesy and accuracy! Loyda always finds and provides her clients with the right options, answers and solutions to their needs! She is gracious and always creates a positive and comforting environment atmosphere while professionally assisting her clients! I give Loyda Rodriguez 5 Stars and 100 Plus rating for her Professional, Honest and Genuine Care and her Excellent Performance! Keep your Outstanding and Exceptional Professional Work! God Blessed You Loyda! Warm Regards Guillermo A. Flores"
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Miguel Benitez

May 5, 2025

5  out of  5
rating by Miguel Benitez
"I would like to share the experience I had with this StateFarm location. I called to re-activate a policy on my account and usually when you call other vendors or locations now a days I always feel like they rush you to get you off the phone, but in this particular instance I was attended by Loyda. She was very pleasant, great attitude, and very patient with all my questions. I can not say enough what a difference this makes when I call for information or changes or just answer questions in general. A person will always remember the experience they had and almost always will write to complain, but never take the time when they have a great experience. Thank you Loyda for making me feel like I was the most important customer and giving me the Best experience. Miguel"
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Erika Lagos

May 2, 2025

5  out of  5
rating by Erika Lagos
"LOYDA is Beyond Valuable - Thank You LOYDA. Her customer service was Superb. Corporations like State Farm keeps their most valuable employees on the Frontline so the customers come back. LOYDA may you realize that you bring Positive Impact through your knowledge, skills & personality and this will take YOU Far. May GOD continue to Bless you with your Great Attitude."
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Patricia Thorpe

April 30, 2025

5  out of  5
rating by Patricia Thorpe
"Recently I had a rate increase which would definitely make it impossible for me afford. After speaking with Luis he made some adjustments and saved me. $150’. Thank you. Luis"
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janeth emilce vargas lopez

April 22, 2025

5  out of  5
rating by janeth emilce vargas lopez
"Quiero agradecer a State Farm por su excelente servicio. Su atención fue rápida, amable y muy profesional. ¡100% recomendado! I want to thank State Farm for their excellent service. Their attention was quick, friendly, and very professional. 100% recommended!"
We responded:
"Janeth, thank you so much for your kind words and recommendation! We’re proud to deliver quick, friendly, and professional service to our customers. We truly appreciate your support, please let us know if you need anything. -Mark"
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Mike Reno

April 16, 2025

5  out of  5
rating by Mike Reno
"Excellent care, attention to detail, I am very satisfied being a customer with State Farm, thank you Juliana"
We responded:
"Mike, thank you for the review and I'm happy that Juliana was able to help you out. We appreciate you, please let us know if you need anything. -Mark"
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Carlos Aguirre

April 16, 2025

5  out of  5
rating by Carlos Aguirre
"Excellent customer service by Mark Hanson's team. Everyone is very friendly!!"
We responded:
"Carlos, thank you so much for the review. We love having you as part of our office and appreciate you. Go Cubs! -Mark"
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Jacqueline McCain-McDuff

April 4, 2025

5  out of  5
rating by Jacqueline McCain-McDuff
"I have been a State Farm member for years. I logged into the app recently, which was giving me outdated information about my life insurance policy, making it appear as though it could possibly be in lapse. I spoke with Juliana on the phone. She reassured me that my account was current and emailed me proof in case it’s needed. Juliana’s suggestion to send me proof and her actually doing it was very reassuring to me and gave me peace of mind. Love my State Farm."
We responded:
"Jacqueline, thank you so much for sharing your experience! We’re thrilled to hear that Juliana was able to give you the peace of mind you deserve. Taking care of our customers promptly and thoughtfully is what we’re all about. We’re grateful to have you as part of our State Farm family!"
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Michelle Delfin

March 12, 2025

5  out of  5
rating by Michelle Delfin
"Had a very great experience with Juliana, needed a quote for my Escalade , she was very professional , explained the quote for me detail by detail without hesitation, i really appreciated her help and kindness"
We responded:
"Michelle, thank you for the review and sharing your experience with Juliana. She is a rockstar and I'm so happy she was able to help you. We appreciate your business, please let us know if you need anything. -Mark"
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Danny Shaw

February 25, 2025

1  out of  5
rating by Danny Shaw
"make sure you talk to Hanson, because some his staff is unreceptive and rude. Lexy or Leslie or whatever her name needs to stop answering calls until she learns how to listen before talking over the customers."
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Ramiro Bahena

October 25, 2024

5  out of  5
rating by Ramiro Bahena
"State Farm la mejor aseguransa y todo el personal es atentó,respetuoso"
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jc Fernandez

October 24, 2024

1  out of  5
rating by jc Fernandez
"Waiting there 20 mins to get a quote, and at the end I ended up leaving. there were 2 people with one customer, I think you gotta train your personal better so the manager doesn't have to be explaining and doing what the representative should be doing, that way you guys have time to take care of other customers and walk ins."
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Rosendo Ramirez

October 14, 2024

5  out of  5
rating by Rosendo Ramirez
"Leyda helped me a lot, she's very good and knows a lot about her job, keep up the good work leyda"
We responded:
"Rosendo, thank you so much for your kind words! We're thrilled to hear that Loyda was able to assist you and that you had a great experience. Your support means a lot to us, and we’ll be sure to pass on your compliments to her. If you need anything else, don’t hesitate to reach out! -Mark"
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Abby and Pat

September 9, 2024

5  out of  5
rating by Abby and Pat
"Hands down the best insurance experience I have ever had!! I have been working with Sam Klegon for the past several weeks and he has gone above and beyond to help me sort through multiple new policies that I need. He has been so responsive, patient and extremely professional! I have gone through this process several times at other agencies and I have never had an experience this smooth. I truly can't thank him enough for all of his help and I'm really grateful to be partnered with him for my insurance needs. Thank you Sam!!"
We responded:
"Abby, thank you for the fantastic review! We're thrilled to hear that Sam provided you with such a smooth and professional experience. If you need anything else, feel free to reach out. Thanks for choosing us! Best, Mark"
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luis gomez

May 29, 2024

1  out of  5
rating by luis gomez
"Got in an accident early May. Called my agent for a tow and a woman picked up. She said hello, gave me two seconds to respond, and hung up. Called again, different person responded, was told that Towing was an online service. I needed a tow bad, so I had to reluctantly go with the nearest provider who was kind to answer my questions and provide me the service I’m paying StateFarm for. Weeks pass and I call to see if I can get a rental extended. I got redirected to Hertz and StateFarm multiple times, not this location’s fault but I relayed this information to the agent who picked up the call when I called this location. He misunderstood what I was saying and I had to repeat it multiple times. I kept asking to get referred to a specialist regarding my rental. He was declining to do so based off a misconception and I had to reiterate why I was calling as well as why it is I’m looking to speak to the specialist. Eventually, I got the number to my specialist and got my rental extended through that phone call. All I needed was the specialist number. It appears I get better service from online representatives than I do with the actual firm. Very difficult for what could be a simple process. Not the greatest experience with this location."
We responded:
"Luis, I appreciate your feedback and sincerely apologize on behalf of State Farm for a less than 5-star experience. My team and I are committed to our customers and providing excellent service, if there is anything I can assist you with in the future please contact me at the office. Thank you. - Mark"
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Luke McMahon

May 20, 2024

5  out of  5
rating by Luke McMahon
"Mark and his team were great. Jason was extremely helpful in getting my condo and auto setup."
We responded:
"Thank you for the 5-star review, Luke! We're glad our team, especially Jason, was able to assist you with your condo and auto setup. We appreciate your business and hope to continue providing excellent service."
Profile photo of Rosa E. Martínez Colón

Rosa E. Martínez Colón

May 2, 2024

5  out of  5
rating by Rosa E. Martínez Colón
"Helpful staff, prompt attention. Julianna responde to all my concerns and helped me select the best product for me. Highly recommend them!"
We responded:
"Thank you for taking the time to leave us a review, Rosa! We are thrilled to hear that you had a positive experience with our helpful staff and prompt attention. We will be sure to pass along your compliments to Julianna for providing excellent customer service. Thank you for recommending us!"
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Alejandra Favela

January 31, 2024

5  out of  5
rating by Alejandra Favela
"Carina was great at helping me find what I was looking for with my car insurance. She was thorough and patient in answering any question I had. Highly recomend coming to her for future quotes!"
We responded:
"Thank you for the wonderful review, Alejandra! I am so glad that I was able to assist you in finding the right car insurance for you. It was a pleasure working with you and I appreciate your recommendation. Let me know if you need any further assistance in the future. Take care! - Carina"
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Jetzarely Reynozo

October 6, 2023

5  out of  5
rating by Jetzarely Reynozo
"Carina provided exceptional service, demonstrating profound expertise and genuine care in tailoring the perfect coverage for my needs. Her professionalism and prompt responsiveness made the entire process smooth and stress-free."
We responded:
"Hello, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Mark"
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Salome Carpio

June 14, 2023

5  out of  5
rating by Salome Carpio
"Carina me dio excelente servicio. 100% recomendado"
We responded:
"¡Salomé, estoy muy agradecida de tener un equipo tan fantástico detrás de mí todos los días! ¡Gracias por recomendar nuestra agencia State Farm! - Mark"
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Jesus Ruelas

February 1, 2023

5  out of  5
rating by Jesus Ruelas
"Carina, Gracias por su ayuda y paciencia En renovar y darme el mejor servició para mi aseguranza"
We responded:
"Gracias por las amables palabras, Jesús. ¡Me alegra que hayamos podido ayudar con sus necesidades de seguro una experiencia tan positiva! - Mark "
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Deja Williams

December 30, 2022

5  out of  5
rating by Deja Williams
"I love Juliana ! ❤️ she has excellent customer service, very helpful and well organized !! definitely will be contacting her for anymore help"
We responded:
"Deja, thank you for the opportunity to earn your business. We hope to serve you for a lifetime as we appreciate you! - Mark"
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Mario Sanchez

October 8, 2022

2  out of  5
rating by Mario Sanchez
"No me atendieron solo tenían asistentes"
We responded:
"¡Hola, Mario! Nosotros priorizamos el excelente servicio al cliente y nos gustaría aclarar esto con usted. Por favor, llámanos para discutir este asunto al (773)342-1900. Gracias. -Mark."
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Delaney Haan

August 24, 2022

5  out of  5
rating by Delaney Haan
"Mark and his team are the best to work with. Prompt and thorough. Always such a great customer service experience! Thanks Mark!"
We responded:
"Thank you for sharing, Delaney. I am thrilled to have a great customer like you and appreciate your positive feedback about my team's ability to help you effortlessly. We are always here! - Mark"