State Farm® Insurance Agent Mark Hanson

"Loyda is beyond amazing and knowledgeable!! I called to get a quote, and she was very good at communicating via phone and email. She gave me a detailed explanation of all costs and coverage and she answered all of my questions. May she get promoted to CEO soon."

"It is an honor and a privilege to write a review for Loyda Rodríguez, a Professional Agent at Mark’Hanson’s State Farm! Loyda is an Outstanding, Exceptional and Extraordinary Professional and a warm and caring human being! She is always ready and available to professionally serve and take care of her clients with an utmost courtesy and accuracy! Loyda always finds and provides her clients with the right options, answers and solutions to their needs! She is gracious and always creates a positive and comforting environment atmosphere while professionally assisting her clients! I give Loyda Rodriguez 5 Stars and 100 Plus rating for her Professional, Honest and Genuine Care and her Excellent Performance! Keep your Outstanding and Exceptional Professional Work! God Blessed You Loyda! Warm Regards Guillermo A. Flores"

"I would like to share the experience I had with this StateFarm location. I called to re-activate a policy on my account and usually when you call other vendors or locations now a days I always feel like they rush you to get you off the phone, but in this particular instance I was attended by Loyda. She was very pleasant, great attitude, and very patient with all my questions. I can not say enough what a difference this makes when I call for information or changes or just answer questions in general. A person will always remember the experience they had and almost always will write to complain, but never take the time when they have a great experience. Thank you Loyda for making me feel like I was the most important customer and giving me the Best experience. Miguel"

"LOYDA is Beyond Valuable - Thank You LOYDA. Her customer service was Superb. Corporations like State Farm keeps their most valuable employees on the Frontline so the customers come back. LOYDA may you realize that you bring Positive Impact through your knowledge, skills & personality and this will take YOU Far. May GOD continue to Bless you with your Great Attitude."

"Recently I had a rate increase which would definitely make it impossible for me afford. After speaking with Luis he made some adjustments and saved me. $150’. Thank you. Luis"

"Quiero agradecer a State Farm por su excelente servicio. Su atención fue rápida, amable y muy profesional. ¡100% recomendado! I want to thank State Farm for their excellent service. Their attention was quick, friendly, and very professional. 100% recommended!"

"Excellent care, attention to detail, I am very satisfied being a customer with State Farm, thank you Juliana"

"Excellent customer service by Mark Hanson's team. Everyone is very friendly!!"

"I have been a State Farm member for years. I logged into the app recently, which was giving me outdated information about my life insurance policy, making it appear as though it could possibly be in lapse. I spoke with Juliana on the phone. She reassured me that my account was current and emailed me proof in case it’s needed. Juliana’s suggestion to send me proof and her actually doing it was very reassuring to me and gave me peace of mind. Love my State Farm."

"Had a very great experience with Juliana, needed a quote for my Escalade , she was very professional , explained the quote for me detail by detail without hesitation, i really appreciated her help and kindness"

"make sure you talk to Hanson, because some his staff is unreceptive and rude. Lexy or Leslie or whatever her name needs to stop answering calls until she learns how to listen before talking over the customers."

"State Farm la mejor aseguransa y todo el personal es atentó,respetuoso"

"Waiting there 20 mins to get a quote, and at the end I ended up leaving. there were 2 people with one customer, I think you gotta train your personal better so the manager doesn't have to be explaining and doing what the representative should be doing, that way you guys have time to take care of other customers and walk ins."

"Leyda helped me a lot, she's very good and knows a lot about her job, keep up the good work leyda"

"Hands down the best insurance experience I have ever had!! I have been working with Sam Klegon for the past several weeks and he has gone above and beyond to help me sort through multiple new policies that I need. He has been so responsive, patient and extremely professional! I have gone through this process several times at other agencies and I have never had an experience this smooth. I truly can't thank him enough for all of his help and I'm really grateful to be partnered with him for my insurance needs. Thank you Sam!!"

"Got in an accident early May. Called my agent for a tow and a woman picked up. She said hello, gave me two seconds to respond, and hung up. Called again, different person responded, was told that Towing was an online service. I needed a tow bad, so I had to reluctantly go with the nearest provider who was kind to answer my questions and provide me the service I’m paying StateFarm for. Weeks pass and I call to see if I can get a rental extended. I got redirected to Hertz and StateFarm multiple times, not this location’s fault but I relayed this information to the agent who picked up the call when I called this location. He misunderstood what I was saying and I had to repeat it multiple times. I kept asking to get referred to a specialist regarding my rental. He was declining to do so based off a misconception and I had to reiterate why I was calling as well as why it is I’m looking to speak to the specialist. Eventually, I got the number to my specialist and got my rental extended through that phone call. All I needed was the specialist number. It appears I get better service from online representatives than I do with the actual firm. Very difficult for what could be a simple process. Not the greatest experience with this location."

"Mark and his team were great. Jason was extremely helpful in getting my condo and auto setup."

"Helpful staff, prompt attention. Julianna responde to all my concerns and helped me select the best product for me. Highly recommend them!"

"Carina was great at helping me find what I was looking for with my car insurance. She was thorough and patient in answering any question I had. Highly recomend coming to her for future quotes!"

"Carina provided exceptional service, demonstrating profound expertise and genuine care in tailoring the perfect coverage for my needs. Her professionalism and prompt responsiveness made the entire process smooth and stress-free."

"Carina me dio excelente servicio. 100% recomendado"

"Carina, Gracias por su ayuda y paciencia En renovar y darme el mejor servició para mi aseguranza"

"I love Juliana ! ❤️ she has excellent customer service, very helpful and well organized !! definitely will be contacting her for anymore help"

"No me atendieron solo tenían asistentes"

"Mark and his team are the best to work with. Prompt and thorough. Always such a great customer service experience! Thanks Mark!"