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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rosendo Ramirez

Rosendo Ramirez

October 14, 2024

5  out of  5
rating by Rosendo Ramirez
"Leyda helped me a lot, she's very good and knows a lot about her job, keep up the good work leyda"
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Abby and Pat

September 9, 2024

5  out of  5
rating by Abby and Pat
"Hands down the best insurance experience I have ever had!! I have been working with Sam Klegon for the past several weeks and he has gone above and beyond to help me sort through multiple new policies that I need. He has been so responsive, patient and extremely professional! I have gone through this process several times at other agencies and I have never had an experience this smooth. I truly can't thank him enough for all of his help and I'm really grateful to be partnered with him for my insurance needs. Thank you Sam!!"
We responded:
"Abby, thank you for the fantastic review! We're thrilled to hear that Sam provided you with such a smooth and professional experience. If you need anything else, feel free to reach out. Thanks for choosing us! Best, Mark"
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luis gomez

May 29, 2024

1  out of  5
rating by luis gomez
"Got in an accident early May. Called my agent for a tow and a woman picked up. She said hello, gave me two seconds to respond, and hung up. Called again, different person responded, was told that Towing was an online service. I needed a tow bad, so I had to reluctantly go with the nearest provider who was kind to answer my questions and provide me the service I’m paying StateFarm for. Weeks pass and I call to see if I can get a rental extended. I got redirected to Hertz and StateFarm multiple times, not this location’s fault but I relayed this information to the agent who picked up the call when I called this location. He misunderstood what I was saying and I had to repeat it multiple times. I kept asking to get referred to a specialist regarding my rental. He was declining to do so based off a misconception and I had to reiterate why I was calling as well as why it is I’m looking to speak to the specialist. Eventually, I got the number to my specialist and got my rental extended through that phone call. All I needed was the specialist number. It appears I get better service from online representatives than I do with the actual firm. Very difficult for what could be a simple process. Not the greatest experience with this location."
We responded:
"Luis, I appreciate your feedback and sincerely apologize on behalf of State Farm for a less than 5-star experience. My team and I are committed to our customers and providing excellent service, if there is anything I can assist you with in the future please contact me at the office. Thank you. - Mark"
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Luke McMahon

May 20, 2024

5  out of  5
rating by Luke McMahon
"Mark and his team were great. Jason was extremely helpful in getting my condo and auto setup."
We responded:
"Thank you for the 5-star review, Luke! We're glad our team, especially Jason, was able to assist you with your condo and auto setup. We appreciate your business and hope to continue providing excellent service."
Profile photo of Rosa E. Martínez Colón

Rosa E. Martínez Colón

May 2, 2024

5  out of  5
rating by Rosa E. Martínez Colón
"Helpful staff, prompt attention. Julianna responde to all my concerns and helped me select the best product for me. Highly recommend them!"
We responded:
"Thank you for taking the time to leave us a review, Rosa! We are thrilled to hear that you had a positive experience with our helpful staff and prompt attention. We will be sure to pass along your compliments to Julianna for providing excellent customer service. Thank you for recommending us!"
Profile photo of Alejandra Favela

Alejandra Favela

January 31, 2024

5  out of  5
rating by Alejandra Favela
"Carina was great at helping me find what I was looking for with my car insurance. She was thorough and patient in answering any question I had. Highly recomend coming to her for future quotes!"
We responded:
"Thank you for the wonderful review, Alejandra! I am so glad that I was able to assist you in finding the right car insurance for you. It was a pleasure working with you and I appreciate your recommendation. Let me know if you need any further assistance in the future. Take care! - Carina"
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Jetzarely Reynozo

October 6, 2023

5  out of  5
rating by Jetzarely Reynozo
"Carina provided exceptional service, demonstrating profound expertise and genuine care in tailoring the perfect coverage for my needs. Her professionalism and prompt responsiveness made the entire process smooth and stress-free."
We responded:
"Hello, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Mark"
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Salome Carpio

June 14, 2023

5  out of  5
rating by Salome Carpio
"Carina me dio excelente servicio. 100% recomendado"
We responded:
"¡Salomé, estoy muy agradecida de tener un equipo tan fantástico detrás de mí todos los días! ¡Gracias por recomendar nuestra agencia State Farm! - Mark"
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Jesus Ruelas

February 1, 2023

5  out of  5
rating by Jesus Ruelas
"Carina, Gracias por su ayuda y paciencia En renovar y darme el mejor servició para mi aseguranza"
We responded:
"Gracias por las amables palabras, Jesús. ¡Me alegra que hayamos podido ayudar con sus necesidades de seguro una experiencia tan positiva! - Mark "
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Deja Williams

December 30, 2022

5  out of  5
rating by Deja Williams
"I love Juliana ! ❤️ she has excellent customer service, very helpful and well organized !! definitely will be contacting her for anymore help"
We responded:
"Deja, thank you for the opportunity to earn your business. We hope to serve you for a lifetime as we appreciate you! - Mark"
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Mario Sanchez

October 8, 2022

2  out of  5
rating by Mario Sanchez
"No me atendieron solo tenían asistentes"
We responded:
"¡Hola, Mario! Nosotros priorizamos el excelente servicio al cliente y nos gustaría aclarar esto con usted. Por favor, llámanos para discutir este asunto al (773)342-1900. Gracias. -Mark."
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Delaney Haan

August 24, 2022

5  out of  5
rating by Delaney Haan
"Mark and his team are the best to work with. Prompt and thorough. Always such a great customer service experience! Thanks Mark!"
We responded:
"Thank you for sharing, Delaney. I am thrilled to have a great customer like you and appreciate your positive feedback about my team's ability to help you effortlessly. We are always here! - Mark"
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John McGovern

July 29, 2022

5  out of  5
rating by John McGovern
"I received excellent and very quick service from this agency, with a personal touch from Mark Hanson and Sam Klegon. I will continue to give this branch my business"
We responded:
"John, thank you so much for choosing our agency, we're so happy to have you with us! My team and I will always be here to support your insurance needs as your loyalty means the world to us. - Mark"
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Julia Salas

May 26, 2022

5  out of  5
rating by Julia Salas
"Son muy amable la gente y te atienden bien"
We responded:
"Julia, ¡Maravilloso de escuchar! ¡Gracias por compartir! - Mark"
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Marv m

February 9, 2022

5  out of  5
rating by Marv m
"Mark and Kyle are a great team. They care about their clients and want what's best for them. I experienced great customer service and they told me they couldn't over a better solution to one of my situations. Thanks!"
We responded:
"Marv, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you and your business. - Mark"
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Edith Anaya

October 22, 2021

5  out of  5
rating by Edith Anaya
"Absolutely helpful and very professional. Love their “happy to assist you in any way“ environment! I definitely recommend this insurance office. We are very happy."
We responded:
"Edith, our team is proud to serve you each day! We love to see our customer in the office! Thank you! - Mark"
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Tony Tony

September 5, 2021

5  out of  5
rating by Tony Tony
"Knowledgeable staff is kind, and always available to help. Questions are answered quickly, and thoroughly. Claims process is seamless."
We responded:
"Tony, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Mark"
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Rachel Cooper

August 26, 2021

5  out of  5
rating by Rachel Cooper
"Awesome staff and amazing service!! Nothing like hometown friendly folks to take care of all of your insurance needs!!!"
We responded:
"Rachel, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Mark"
Profile photo of Rachel Groenwald

Rachel Groenwald

January 27, 2021

5  out of  5
rating by Rachel Groenwald
"I am so thankful for Mark! He walked me through the life insurance process and made a process that I thought would be very confusing so easy to understand. Mark is extremely professional, knowledgeable, and personable that I wanted to bring all of my insurance through him. I highly recommend him and I will not work with anyone else!"
We responded:
"Rachel, It is extremely important to myself that my customers thoroughly understand their policies! Thank you for allowing my agency to provide you with an excellent experience! We will always be here to help you! - Mark"
Profile photo of Ramiro Bahena

Ramiro Bahena

August 17, 2020

4  out of  5
rating by Ramiro Bahena
"Una muy buena experiencia y buena calidad"
We responded:
"Thank you for the review Ramiro, we appreciate it! Please let us know if you need anything."
Profile photo of Silver Coin

Silver Coin

January 23, 2020

5  out of  5
rating by Silver Coin
"Ive been insured with Mark Hanson for 4 years and he has a great team. I’ve connected with Sasha Aranda as my Risk Advisor Manager recently and she made sure to cover any gaps in coverage. Great customer service."
We responded:
"Hi Raul, thank you so much for your review. It's been great having you as a customer for the past four years. I'm glad Sasha was able to help you, she is awesome! If you ever have any questions you can always reach out. -Mark"
Profile photo of Ashley Ross

Ashley Ross

January 16, 2020

5  out of  5
rating by Ashley Ross
"Went in with my aunt for a quote on house and car insurance. Sonia was so helpful is explaining everything for us, and finding us the best plan that worked for us. Looking forward to working with her again."
We responded:
"Hi Ashley, thank you for your feedback! I’m so glad to hear you and your Aunt had a good experience working with Sonia on your Home Insurance and Car Insurance. Our State Farm team is always here for you and your family! – Mark"
Profile photo of Milton Sanchez

Milton Sanchez

January 11, 2020

5  out of  5
rating by Milton Sanchez
"Mark Hanson has an awesome staff, thank you Sasha for explaining my coverages with such clarity."
We responded:
"Milton, thank you for your kind words! Sasha is great at making insurance easy to understand. We are always here if you have questions any time in the future! – Mark"
Profile photo of Juana Barajas

Juana Barajas

December 26, 2019

4  out of  5
rating by Juana Barajas
"Me gusta esta agencia, el personal es muy amable, en especial Leslie, que es la persona que me ha dado respuestas y me a apoyado cuando lo he necesitado."
We responded:
"Hola Juana! Nos da gusto que tuviste una buena experencia con Leslie en nuestra oficina de State Farm. Siempre estamos aqui para apoyarlo en cualquier necesidad de seugro que pueda tener. No dude en llamar o visitor en cualquier momento! -Mark"
Profile photo of Richard Baez

Richard Baez

December 5, 2019

5  out of  5
rating by Richard Baez
"I've been going to this location for the past 10 years they go out of their way to help me pick out the best policies that are suitable for my needs what I love about the most is that they make my problems their priority every single situation did I get into there there helping me out every step of the way I have only been with three other companies and just by being with them for 10 years should give you an idea of how perfect the staff is please come by and ask the staff any questions that you might have I know that they will give you an answer right away perfect place perfect location their hospitality it's next to none other and of course the staff is very gorgeous keep up the Fantastic work that you guys do I highly recommend Mark Hanson and staff State Farm location...."
We responded:
"Hi Richard, thank you so much for your kind words! We’ve enjoyed working with you for the past 10 years as well! We always do our best in our office to be there every step of the way for our customers and find the best insurance options for you. If you have any questions, you can give us a call any time! – Mark"